Refund and Return Policy for Colombia24Hz.com

At Colombia24Hz.com, customer satisfaction is our priority. This Refund and Return Policy outlines the conditions under which refunds and returns are processed for digital or physical products and services provided through our website. Please read this policy carefully before making any purchase.

Digital Products and Services

Colombia24Hz.com primarily provides digital content and services, such as news subscriptions, articles, and other journalism-related content.

Refund Eligibility

  1. Refunds for digital products or services will be considered in the following cases:

    • Duplicate payment due to technical error.
    • Non-receipt of paid digital content despite successful payment.
    • Technical issues that render the content inaccessible and unresolved within 7 business days.

  2. Refund requests must be made within 7 days of the transaction date.

  3. Refunds are not available for the following:

    • Content or subscriptions already accessed or downloaded.
    • User dissatisfaction with editorial content.
    • Errors or delays caused by third-party payment providers.

Physical Products

If Colombia24Hz.com offers physical merchandise (e.g., books, promotional items), the following return and refund conditions apply:

Return Eligibility

  1. Products can be returned if they:

    • Are damaged during delivery.
    • Have manufacturing defects.
    • Do not match the description provided on the website.

  2. Returns are accepted within 14 days of receiving the product.

  3. To initiate a return, the product must:

    • Be unused and in its original packaging.
    • Include all original documentation and accessories.

Return Process

  1. Contact us at [email protected] with:

    • Your order details.
    • Proof of purchase (e.g., receipt or order number).
    • Photographic evidence of the issue (for damaged or defective items).

  2. Once your return request is approved, we will provide instructions for returning the product. The customer is responsible for return shipping costs unless the return is due to an error on our part.

Refund Process for Returns

  • Refunds for approved returns will be processed within 7–10 business days after we receive the returned item.
  • Refunds will be issued to the original payment method.

Subscription Cancellations

For subscriptions to premium content or services:

  1. Users may cancel their subscription at any time through their account settings or by contacting us at [email protected].
  2. Subscription cancellations will be effective at the end of the current billing cycle.
  3. No refunds will be issued for unused portions of the subscription period unless required by law.

General Refund Process

  1. Submit a Request: Email us at [email protected] with your name, order details, and reason for the refund or return.
  2. Review and Approval: Our team will review your request and respond within 5 business days.
  3. Refund Processing: Approved refunds will be processed within 7–10 business days to the original payment method.

Exclusions

Colombia24Hz.com is not responsible for:

  1. Losses caused by third-party payment providers or delivery carriers.
  2. Errors due to user-provided incorrect information (e.g., wrong email address for digital content delivery).
  3. Force majeure events or delays beyond our control.

Contact Us

If you have questions or need assistance with a refund or return, please contact us:

  • Address: 1600 Meiners Rd, Mandeville, LA 70448-6603, USA
  • Hotline: (713) 454-1287
  • Email: [email protected]

Thank you for choosing Colombia24Hz.com. We are committed to resolving your concerns promptly and efficiently!